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FRIENDS AND FAMILY

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FACILITY STAFF

To learn more about ViaPath, our products, or to sign up for email updates, please fill out our contact form below.
To contact technical support, please call: 800-646-6283

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ConnectNetwork is available toll-free, 24/7 to assist
with payments and customer support

Customer Service: 877-650-4249

AdvancePay Automated Payment System: 800-483-8314

Trust Fund Automated Payment System: 888-988-4768

PIN Debit Automated Payment System: 855-706-2445

Visitor Customer Service: 877-650-4249

6AM – 4PM MST

Monday – Friday

7AM – 4PM MST

Saturday – Sunday

Please note: Some facilities (including those served by companies that GTL acquired, such as DSI and VAC) have dedicated phone numbers and are listed below. If your facility is not listed below, please use one of the four toll free numbers listed above for payments and customer support.

DSI Customers

DSI Customers

ADVANCEPAY OR PREPAID PHONE ACCOUNTS

24/7 Automated System & Customer Support: 888-949-3303

INMATE TRUST ACCOUNTS

(Note: Limited only to those facilities indicated elsewhere on ConnectNetwork.com)
24/7 Automated System: 888-988-4768

OTHER ISSUES

Customer Service: 888-949-3303
Customer Service Hours of Operation: Mon – Fri – 7 am – 9 pm (EST), Sat 8 am – 5 pm (EST)
Closed Sunday and major holidays

VAC Customers

VAC Customers

AdvancePay or VConnect Prepaid Phone Accounts

24/7 Automated System & Customer Support: 800-913-6097

Inmate PIN Debit Prepaid Phone Accounts

Washington DOC 24/7 Automated System: 866-669-9975

Other Issues

Customer Service: 800-786-8521
Customer Service Hours of Operation: Mon – Fri – 8 am – 7 pm (CST)

Alameda County, CA Customers

Alameda County, CA Customers

AdvancePay Prepaid Phone Accounts

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 167)

California DOC Customers

California DOC Customers

AdvancePay Prepaid Phone Accounts

24/7 Automated Payment System: 866-607-6006

Inmate Trust Accounts

24/7 Automated Payment System: 866-607-6006
(Please reference Site ID 256)

Colorado DOC Customers

Colorado DOC Customers

AdvancePay Prepaid Phone Accounts

24/7 Automated Payment System: 800-483-8314

Inmate Trust Accounts

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 147)

Florida DOC Customers

Florida DOC Customers

AdvancePay Prepaid Phone Accounts

24/7 Automated Payment System: 866-732-9098

Michigan DOC Customers

Michigan DOC Customers

AdvancePay Prepaid Phone Accounts

24/7 Automated Payment System: 855-466-2832

Inmate Trust Accounts

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 117)

Ohio DRC Customers

Ohio DRC Customers

AdvancePay Prepaid Phone Accounts

24/7 Automated Payment System: 800-483-8314

Direct Remit Billing (DRB) Accounts

Customer Service: 800-231-0193

Inmate PIN Debit Prepaid Phone Accounts

24/7 Automated Payment System: 888-265-1238
(Please reference Site ID 86)

Inmate Trust Accounts

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 86)

Other Issues

Customer Service: 877-650-4249  |  odrccustomerhelp@gtl.net

South Dakota DOC Customers

South Dakota DOC Customers

AdvancePay Prepaid Phone Accounts

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 148)

Tennessee DOC Customers

Tennessee DOC Customers

AdvancePay Prepaid Phone Accounts

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts

Please reference Site ID 103

Customer Service: 877-650-4249

Washington DOC Customers

Washington DOC Customers

AdvancePay or VConnect Prepaid Phone Accounts

24/7 Automated Payment System: 800-483-8314

Customer Service: 877-650-4249
Monday – Friday, 7 am – 11 pm (CST), Saturday, 8 am – 7 pm (CST)

Inmate PIN Debit Prepaid Phone Accounts

24/7 Automated Payment System: 866-669-9975
(Please reference Site ID 150)

Customer Service: 800-786-8521  |   Email: customerservice@vaci.com

Money Order Information

Money orders for prepaid and inmate debit phone accounts can be mailed to the address below. Money Orders for your prepaid phone account must include your 10 digit phone number and for an inmate’s debit phone account must include the inmate’s ID number.

Inmate Pin Debit
VAC
Dept 2430
PO Box 122430
Dallas, TX 75312-2430

Advance Pay Accounts
Advance Pay Service Dept
PO Box 911722
Denver, CO 80291-1722

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