Frequently Asked Questions
We have a newly refined mission to ensure safer environments, strengthen connections, increase access, and reduce recidivism; therefore, we’ve evolved into ViaPath Technologies, the company delivers experiences that not only improve each day but help everyone realize the potential of tomorrow.
For all service and operation needs, please continue to use our support channels as normal and learn more on our website.
Our support channels have not changed. Please continue to call / email / live chat us as normal.
The rebrand represents a rededication and refined focus on connecting incarcerated individuals with programs and services that support a successful entry, ultimately benefiting your incarcerated loved one.
Not yet. This transition will be an ongoing process. We will continue to keep all our customers informed of any future changes as they arise.
Yes, you will continue to connect with us on ConnectNetwork and GettingOut social channels.
There will be no changes on your bank statements.
There will be no change on your Caller ID.
Our company still does business under Global Tel*Link Corporation.
No, all login credentials will remain the same.
Although we are continuously making improvements, our products and services have not changed at this time. Thus, the way you connect with, and make deposits for, your incarcerated individual will remain the same.
There will be no impact upon an incarcerated individual’s ability to connect to you.
You will continue to use the same payment portals until further notice.
At this time, there will be no impact on how you use all products, including communications, payments, and tablet services.